15: Customer Experience, It's Your Time To Shine!
In this episode, Tim and Randy will talk about customer experience and how gym owners can make it better in their businesses especially in the highly competitive market. Hedging your gym against competition will come from building a community of clients and sustaining a great client experience.
Tim and Randy will extensively share some great tips on how every gym owner can improve their customer experience while sharing real life examples of gym owners who have succeeded in improving the experience in their gyms.
Key Takeaways:
- To the consumer, we all do the same thing. You must stand out (00:29)
- A video tour can go a long way (03:23)
- Cleanliness is key (06:24)
- Routine: Clients like to know what to expect (11:41)
- When your staff are bought in, the experience is much greater (16:51)
- Making some big changes will make a huge difference (21:18)
- Not every client cares only about results (25:10)
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